Help centre
Most answers take under a minute. If yours does not, a person is one email away.
Something looking wrong?
The things that look broken but usually are not.
Getting started
Your organisation, your team, and what the dashboard is telling you.
Signing in
Passwords, the emailed code, remembered devices, and the safety pause.
- Sign-in and security: your password, the emailed code, and remembered devicesHow signing in works, the 6-digit code on a new device, remembering a device, and resetting your password.
- "Too many attempts" when signing in (this is not a fault)The pause after several wrong password tries is a safety feature. What it means and what to do.
Buildings, jobs and defects
Setting up sites, running jobs, raising defects, and reading the schedule.
- Buildings and measures: frequencies, due and overdue, NCC classesWhat a measure is, adding a building, setting up its measures, and what due and overdue mean.
- Jobs: creating, assigning, and what each status meansCreating and assigning an inspection job, the four job statuses, and who sees which jobs.
- Defects: raising one, what happens next, closing the loopRaising a defect, its classification, what happens after, and marking it resolved.
- A due date looks wrong (it is usually right)The four usual reasons a due date surprises people, and how to check each one before reporting it.
Statements and reports
The annual statement, reviewing, acknowledging, and sending.
- The annual statement (AFSS): what Pump House builds, what the AI never doesHow the annual fire safety statement is assembled from your inspection data, and what the software never does.
- Finalising a report end to endFrom acknowledged to sent: picking recipients, what finalising locks, and what to do if something goes wrong.
Quotes and invoices
What the screens do today, and why totals are calculated from the lines.
Settings and your data
Company details, branding, and getting your data in and out.
Getting help
How to reach us and what to put in the email.