help centre

Getting help

Who this is for: everyone.

How to reach us

Email [email protected], or use the contact form on the website. We respond within one business day, Sydney time.

What we do with you

Some things in Pump House are deliberately done together rather than left to a button: your first data load, a full export of your records, fixing a statement that was finalised with a mistake in it, loading your logo, and getting a new teammate signed in. Email us and we will do it with you, usually on a call while you watch.

What to put in a support email

The more of this you include, the faster the first reply fixes it:

  • Your company name.
  • The building, and the job or measure if there is one.
  • What you were doing, what you expected, and what happened instead.
  • The exact wording of any message on screen, or a screenshot or phone photo of it.
  • For sign-in trouble: the email address you sign in with. Never send your password. We will never ask for it.
If something goes wrong with the help itself, like no reply inside a business day, ring the number on the website and say so. That is not being a nuisance, that is us not meeting our own bar.

Still stuck? A person will help.

Email [email protected] and we reply within one business day, Sydney time. You can also use the contact form.

Never include your password. We will never ask for it.

last checked 2026-07-07